Shipping, Warranty & Returns

Payment

We accept Paypal, Visa, Master Card, Visa, Money Order and COD Payment.

All orders will be subject to the Federal Government's Goods and Services Tax (GST) of 5% or Harmonized Tax (HST) of 13% where applicable. Orders shipped in Quebec, will also be subject to the Quebec Sales Tax (QST) of 7.5%. All orders shipped out side Canada will not be charged taxes, but will be subject to Custom Duty.

Shipping

We ship via Canada Post with tracking number and insurance. We will ship your order within 24 to 48 Hours after your order is received.

Warranty

All sales are final. Defective Returns are at the option of  Motrak Inc. for repair/replacement or merchandise credit at current price only. Defective returns are eligible for return for a maximum of 180 days from our invoice date. To return a defective item call our customer service department, our customer service agents will assign you a Return Merchandise Authorization Number (RMA) that allows us to keep track of the return. Please understand that we can only accept defective items for return that have been purchased from us & have received RMA #. Return shipping costs are the responsibility of the customer and must be sent prepaid and insured. Please indicate the problem of the product. Items showing consumer abuse or have no note indicating the problem will be returned to customer. Only accounts in good standing are eligible for defective Returns, defective Returns that are found not to be defective are subject to a handling fee upon inspection. Allow 14/30 days for processing returns.

FTA Products

We ship via Canada Post with tracking number and insurance. We will ship your order within 24 to 48 Hours after your order is received. All sales on this site are Final. No exchange or return accepted under any circumstance. Our receiver are sold for FTA use only. We are not responsible for any signal change in the future and we will not offer any support for those particular problem and will not be an excuse for returning your products. We Guarantee that are unit will be functional at arrival, that's means it will light up and work for all non-encrypted channel available at www.lyngsat.com or www.ftalist.com

 If the unit is Dead on Arrival, please advise us immediately. In rare cases we will take back a receiver that as not been open, use or tampered with. 20% restocking fees apply automatically and shipping cost are not refunded at all, that include both way. All question or email related to satellite piracy will be deleted and non-answered. By purchasing one of our FTA receiver, that means you agree to all our policies.

We do not support or help setup your FTA receiver. We do not replace or exchange any units, please refer to the manufacture for warranty and repair.

No refund at all on any products that we offer. All Final Sales

TERMS OF USE & DECLARATION OF INTENT:

The end-users of Import Best Buys products need to read and agree to the Terms of Use and Declaration of Intent. The sale of our product is contingent upon these terms. The user of Import Best Buys products agrees to the terms below.

I, the user, understand that certain satellite television equipment sold legally may nevertheless be used in an unauthorized manner to aid in the theft of satellite television services. I, hereby declare that I understand that the law provides for substantial criminal and civil penalties for the theft of satellite television services, and that I will not use Import Best Buys products in any way whatsoever to intercept any satellite television signal without proper authorization from the local satellite service provider and payment of all lawful charges, and I will only use the equipment in accordance with all applicable laws.